Refund policy

Within 30 days of a top-up, you can ask for a refund of the credits from that top-up you have not spent. If you have spent part of it, we refund the unspent part, at the price you paid per credit, in the same currency and the same way you paid. Crypto goes back in the same coin, to the address that paid, minus the network fee. After 30 days, your credits stay on your account to use. They do not expire, but they are no longer refunded.

A plan renews every month on the same date until you cancel. Cancel any time in Billing. That stops the next payment, and your plan keeps working until the end of the month you paid for.

Plan credits never expire, even after you cancel.

Within 14 days of a plan payment, if you haven’t spent any of that month’s credits, we refund that payment in full. Once you’ve spent some, that month isn’t refunded. We don’t refund part of a month.

If a monthly payment doesn’t go through, Paystack tries your card again. Your plan keeps working for 3 days. Update your card in Billing with Change card. If the payment still fails, you move to Free. Your templates and credits stay, but you can’t add more templates than Free allows.

A clip is charged only when it is delivered, so a clip that fails costs you nothing. If a step was charged and the result is broken because of a fault on our side, such as an empty file or a video that will not play, tell us and we will put those credits back on your account.

We do not refund credits because you did not like how an AI result looks or sounds: you can make that part again. We also do not refund for a video that a network rejects or removes for breaking its rules.

Email support@oktrai.com from the address on your account, with the payment reference or the date of the purchase. We reply within 5 working days.

An approved refund goes back to the card or account you paid with, through Paystack, in the currency you paid. Once we send it, your bank can take several working days to show it. The refunded credits leave your account when the refund starts.

Please ask us before disputing a payment with your bank. While a dispute is open, we may pause the account’s credits from that purchase.

This policy does not take away any refund right that consumer law where you live gives you.